Home
Knowledge Base
Create a Ticket
Check Existing Ticket
Home
Knowledge Base
Create a Ticket
Check Existing Ticket
Home
Knowledge Base
Create a Ticket
Check Existing Ticket
Found Articles
×
  • Welcome to our Help Desk

    Below you'll find instructions for accessing the main areas of our help desk.

    Support

    Do you have a question?

    Most questions can be answered quickly by
    checking our Knowledge Base articles above.

    If you cannot find the answer to your question there
    simply submit a ticket below and one of our support
    representatives will be in touch shortly to help you.

    Most tickets receive a response within just
    a couple hours during regular business hours,
    maybe a bit longer if after hours or we're in a class.

     

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

    Create a Ticket   Check Existing Ticket

     


     


     


     


     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    Oahu CPR Training Support

    Add Attachment
    Please enter 37300 into the box below to submit your ticket:
    Most Asked Questions
    Can I get sued if I perform CPR on someone who dies?

    Anyone can file a suit against anyone else for absolutely anything they want to. This is why there are so many frivolous lawsuits clogging our court system today. However, you do have protection in place.

    Every state has passed what are known as “Good Samaritan Laws” to protect you from a lawsuit being successful for attempting to render emergency care to someone in an emergency.

    As long as in good faith, you rendered emergency care to a person that you believed to be in a life or death emergency and you believed that care should not be postponed and you were not expecting any form of payment in return, you are protected.

    Read more about the Hawaii Good Samaritan Act.


    Where Are You Located?

    Our classroom is located in the back building of Stuart Plaza in Suite 105 near the center of the building on the ground floor. Stuart Plaza is on the West side of Cutter Dodge near the intersection of Waimano Home Road and Kamehameha Highway in Pearl City.

     

    Directions From Honolulu & East Oahu:
    •Take Interstate H-1 West to exit #10 (Pearl City & Waimalu exit).
    •At the bottom of the ramp stay to the right at the fork and enter Moanalua Road.
    •Go to the 3rd stop light and turn left onto Waimano Home Road.
    •Go straight through the second stop light to the next intersection and then turn right onto 4th Street.
    •Proceed to the end of the street and you will see Stewart Plaza on your right.
    •As you enter the parking lot Oahu CPR Training will be on the ground floor of the building to your left.

    Directions From Waianae & Leeward Oahu:
    •Take Interstate H-1 East to exit #8A (Waipahu & Pearl City exit).
    •Merge onto Kamehameha Highway and get into the left lane to take the ramp towards Pearl City.
    •Follow Kamehameha Highway to the 3rd stop light and turn right onto Lehua Ave.
    •At the next intersection turn right onto 4th Street.
    •Proceed to the end of the street and you will see Stewart Plaza on your right.
    •As you enter the parking lot Oahu CPR Training will be on the ground floor of the building to your left.

    Directions From Kaneohe & Windward Oahu:
    •Take Interstate H-3 West to Interstate H-1 West towards Pearl City.
    •Follow Interstate H-1 West to exit #10 the (Pearl City - Waimalu exit).
    •At the bottom of the ramp stay to the right at the fork and enter Moanalua Road.
    •Go to the 3rd stop light and turn left onto Waimano Home Road.
    •Go straight through the second stop light then turn right onto 4th Street.
    •Proceed to the end of the street and you will see Stewart Plaza on your right.
    •As you enter the parking lot Oahu CPR Training will be on the ground floor of the building to your left.

    Directions From Mililani & North Oahu:
    •Take Interstate H-2 South to Interstate H-1 West towards Waianae.
    •Take the first exit towards Waipahu & Pearl City.
    •At the top of the ramp turn right onto Waipahu Street.
    •Then turn right at the stop light onto Kamehameha Highway.
    •Get into the left lane to take the ramp towards Pearl City.
    •Follow Kamehameha Highway to the 3rd stop light and turn right onto Lehua Ave.
    •At the next intersection turn right onto 4th Street.
    •Proceed to the end of the street and you will see Stewart Plaza on your right.
    •As you enter the parking lot Oahu CPR Training will be on the ground floor of the building to your left.


    How important is using an AED on someone in Cardiac Arrest?

    When a person goes into cardiac arrest or SCA, their heart goes into a quivering in a chaotic rhythm called Ventricular Fibrillation or "V-Fib" and is no longer able to pump oxygen-rich blood throughout their bodies. Without this oxygen-rich blood supply the bodies organs starts to die. Cardiopulmonary Resuscitation or CPR is used to temporarily keep oxygenated blood flowing to the brain and heart to keep these two vital organs alive until the heart regains a normal heart beat.

    The only way to stop a heart from fibrillating is to use a defibrillator which can deliver a small electrical shock to the heart to temporarily bring the heart to a stop in hopes that when it starts back up it will be in a normal rhythm and be able to once again pump blood throughout the body. CPR alone will not save anyone suffering from SCA, but is merely a temporary measure to "buy time" until an Automated External Defibrillator or AED is available to deliver an electrical shock to the heart in an attempt to restore it to a normal heart rhythm.

    Use of an AED on a person suffering from V-Fib is absolutely vital and is the only hope to return the heart to a normal rhythm.


    How long are your classes?

    This is a common question that is difficult to answer until we know which class you are needing. In general First Aid and CPR classes are approximately 4 hours each, and a combined First Aid & CPR class would be approximately 8 hours long. The approximate course lengths for all of our courses are listed on the Course Price List. Successful completion is based on achievement of the core learning objectives and skills demonstration rather than a prescribed instruction time. Actual times may vary.


    What is the difference between the AHA and classes from other organizations that you offer?

    Basically the training for the American Heart Association classes and classes from the American Safety & Health Institute, Emergency Care & Safety Institute, EMS Safety Services and the other organizations that we offer training for are the same. Training from all of these organizations follow the same standards and guidelines. It basically comes down to which brand name you want on the card.

    Some employers require American Heart Association certification cards, especially healthcare industries in Hawaii, while most other employers in Hawaii outside of healthcare will accept the American Safety & Health Institute certifications or certifications from other nationally recognized training organizations that we provide training for.

    If your employer does not specify which training organization your certification card needs to be from (which most do not), then it basically comes down to preference. Like cola, you have both Coke and Pepsi, they are basically the same thing, yet some prefer Coke while others prefer Pepsi. Some prefer AHA, while others prefer ASHI or ECSI.

    To make sure, be sure to verify which certification your employer will accept before taking a class.


    How long does it take to receive a certification card?

    Certification cards are handed out when the class is completed for most classes taken in our Pearl City Training Facility. For classes that were conducted at any location other than our office the cards will be printed and mailed to you, generally within 5 Business Days.

    If the class you completed offered Digital Certification Cards as the card delivery option then the Digital Certification Cards will be received in your email generally before you get home from taking the class.


    How much do your classes cost?

    This is a question that we hear almost everyday, but we cannot give you a straightforward answer on the cost of the class until we know exactly which class you are needing, and if you are coming to our Training Center for the class or you need an instructor to come to you. We offer approximately 40 different courses from several different national provider organizations, so we need to narrow down the list of what you are needing a little before we can give you an accurate price. For instance a First Aid class could range anywhere from $30 to $200 depending on which type of first aid class you are talking about.

    We have created a Course Comparison Chart which lists our available courses, and their differences. We have also created a Course Price List which will give you pricing for Classroom Courses in our Training Center, Onsite Training at your location, and Blended Learning online courses if they are available.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    Can I get sued if I perform CPR on someone who dies?

    Anyone can file a suit against anyone else for absolutely anything they want to. This is why there are so many frivolous lawsuits clogging our court system today. However, you do have protection in place.

    Every state has passed what are known as “Good Samaritan Laws” to protect you from a lawsuit being successful for attempting to render emergency care to someone in an emergency.

    As long as in good faith, you rendered emergency care to a person that you believed to be in a life or death emergency and you believed that care should not be postponed and you were not expecting any form of payment in return, you are protected.

    Read more about the Hawaii Good Samaritan Act.


    Where Are You Located?

    Our classroom is located in the back building of Stuart Plaza in Suite 105 near the center of the building on the ground floor. Stuart Plaza is on the West side of Cutter Dodge near the intersection of Waimano Home Road and Kamehameha Highway in Pearl City.

     

    Directions From Honolulu & East Oahu:
    •Take Interstate H-1 West to exit #10 (Pearl City & Waimalu exit).
    •At the bottom of the ramp stay to the right at the fork and enter Moanalua Road.
    •Go to the 3rd stop light and turn left onto Waimano Home Road.
    •Go straight through the second stop light to the next intersection and then turn right onto 4th Street.
    •Proceed to the end of the street and you will see Stewart Plaza on your right.
    •As you enter the parking lot Oahu CPR Training will be on the ground floor of the building to your left.

    Directions From Waianae & Leeward Oahu:
    •Take Interstate H-1 East to exit #8A (Waipahu & Pearl City exit).
    •Merge onto Kamehameha Highway and get into the left lane to take the ramp towards Pearl City.
    •Follow Kamehameha Highway to the 3rd stop light and turn right onto Lehua Ave.
    •At the next intersection turn right onto 4th Street.
    •Proceed to the end of the street and you will see Stewart Plaza on your right.
    •As you enter the parking lot Oahu CPR Training will be on the ground floor of the building to your left.

    Directions From Kaneohe & Windward Oahu:
    •Take Interstate H-3 West to Interstate H-1 West towards Pearl City.
    •Follow Interstate H-1 West to exit #10 the (Pearl City - Waimalu exit).
    •At the bottom of the ramp stay to the right at the fork and enter Moanalua Road.
    •Go to the 3rd stop light and turn left onto Waimano Home Road.
    •Go straight through the second stop light then turn right onto 4th Street.
    •Proceed to the end of the street and you will see Stewart Plaza on your right.
    •As you enter the parking lot Oahu CPR Training will be on the ground floor of the building to your left.

    Directions From Mililani & North Oahu:
    •Take Interstate H-2 South to Interstate H-1 West towards Waianae.
    •Take the first exit towards Waipahu & Pearl City.
    •At the top of the ramp turn right onto Waipahu Street.
    •Then turn right at the stop light onto Kamehameha Highway.
    •Get into the left lane to take the ramp towards Pearl City.
    •Follow Kamehameha Highway to the 3rd stop light and turn right onto Lehua Ave.
    •At the next intersection turn right onto 4th Street.
    •Proceed to the end of the street and you will see Stewart Plaza on your right.
    •As you enter the parking lot Oahu CPR Training will be on the ground floor of the building to your left.


    How important is using an AED on someone in Cardiac Arrest?

    When a person goes into cardiac arrest or SCA, their heart goes into a quivering in a chaotic rhythm called Ventricular Fibrillation or "V-Fib" and is no longer able to pump oxygen-rich blood throughout their bodies. Without this oxygen-rich blood supply the bodies organs starts to die. Cardiopulmonary Resuscitation or CPR is used to temporarily keep oxygenated blood flowing to the brain and heart to keep these two vital organs alive until the heart regains a normal heart beat.

    The only way to stop a heart from fibrillating is to use a defibrillator which can deliver a small electrical shock to the heart to temporarily bring the heart to a stop in hopes that when it starts back up it will be in a normal rhythm and be able to once again pump blood throughout the body. CPR alone will not save anyone suffering from SCA, but is merely a temporary measure to "buy time" until an Automated External Defibrillator or AED is available to deliver an electrical shock to the heart in an attempt to restore it to a normal heart rhythm.

    Use of an AED on a person suffering from V-Fib is absolutely vital and is the only hope to return the heart to a normal rhythm.


    How long are your classes?

    This is a common question that is difficult to answer until we know which class you are needing. In general First Aid and CPR classes are approximately 4 hours each, and a combined First Aid & CPR class would be approximately 8 hours long. The approximate course lengths for all of our courses are listed on the Course Price List. Successful completion is based on achievement of the core learning objectives and skills demonstration rather than a prescribed instruction time. Actual times may vary.


    What is the difference between the AHA and classes from other organizations that you offer?

    Basically the training for the American Heart Association classes and classes from the American Safety & Health Institute, Emergency Care & Safety Institute, EMS Safety Services and the other organizations that we offer training for are the same. Training from all of these organizations follow the same standards and guidelines. It basically comes down to which brand name you want on the card.

    Some employers require American Heart Association certification cards, especially healthcare industries in Hawaii, while most other employers in Hawaii outside of healthcare will accept the American Safety & Health Institute certifications or certifications from other nationally recognized training organizations that we provide training for.

    If your employer does not specify which training organization your certification card needs to be from (which most do not), then it basically comes down to preference. Like cola, you have both Coke and Pepsi, they are basically the same thing, yet some prefer Coke while others prefer Pepsi. Some prefer AHA, while others prefer ASHI or ECSI.

    To make sure, be sure to verify which certification your employer will accept before taking a class.


    How long does it take to receive a certification card?

    Certification cards are handed out when the class is completed for most classes taken in our Pearl City Training Facility. For classes that were conducted at any location other than our office the cards will be printed and mailed to you, generally within 5 Business Days.

    If the class you completed offered Digital Certification Cards as the card delivery option then the Digital Certification Cards will be received in your email generally before you get home from taking the class.


    How much do your classes cost?

    This is a question that we hear almost everyday, but we cannot give you a straightforward answer on the cost of the class until we know exactly which class you are needing, and if you are coming to our Training Center for the class or you need an instructor to come to you. We offer approximately 40 different courses from several different national provider organizations, so we need to narrow down the list of what you are needing a little before we can give you an accurate price. For instance a First Aid class could range anywhere from $30 to $200 depending on which type of first aid class you are talking about.

    We have created a Course Comparison Chart which lists our available courses, and their differences. We have also created a Course Price List which will give you pricing for Classroom Courses in our Training Center, Onsite Training at your location, and Blended Learning online courses if they are available.


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Where Are You Located?Courses and Training (Multiple Categories)View6T
    How long are your classes?Courses and Training View18T
    What is the difference between the AHA and classes from other organizations that you offer?Courses and Training View24T
    How long does it take to receive a certification card?Courses and Training (Multiple Categories)View24T
    I’m not sure which certification I need, can you help me?Courses and Training View23T
    When are your classes scheduled?Courses and Training View14T
    Will my employer accept an online certification card?Courses and Training View12T
    Do you offer discounts for hospital employees?Courses and Training (Multiple Categories)View11T
    Do you ever cancel class due to inclement weather?Courses and Training View8T
    Where Are Your Online Courses?Courses and Training View4T
    How much do your classes cost?Pricing and Discounts View24T
    Do you offer discounts for hospital employees?Pricing and Discounts (Multiple Categories)View11T
    Do you offer Group Discounts?Pricing and Discounts View9T
    How long does it take to receive a certification card?Certification Cards (Multiple Categories)View24T
    I lost my certification card, how do I get a replacement?Certification Cards View8T
    Can I get sued if I perform CPR on someone who dies?General View12T
    Where Are You Located?General (Multiple Categories)View6T
    How important is using an AED on someone in Cardiac Arrest?General View4T
    How long does it take to receive a certification card?General (Multiple Categories)View24T
×

Link directly to this article:


Link directly to the contents of this article only:

×

T Are you sure you want to delete this article?

  ×

Edit Category


Category Name:

×